KIS App FAQs
Written by Daphne Lim - Updated
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The KIS App is where KIS Academics Tutors keep their student pairings organised and up to date:
- 🔥 You’ll receive new pairings in the KIS App automatically and get notified of new pairings by email
- 🔥 You’ll need to update your pairings’ status when you get in touch and organise trial sessions
- 🔥 You can deactivate pairings that don’t go ahead with tutoring or finish lessons
- 🔥 You can pause pairings that want to take a break (ie. over holidays)
- 🔥 You can charge pairings after lessons and track their payments
- 🔥 You can submit a cancellation fee if a student cancels last minute
- 🔥 You can edit your profile via the KIS App
- 🔥 You can change your availability for new students
- 🔥 You can get it on your phoneÂ
FAQs
- Signing up for the KIS App when you're Under 18
- KIS App Errors
- When should I charge a student?
- What do I do when I get a new student?
- How can I edit my profile?
- My customer has questions about the KIS App. How do I explain all this stuff to them?
- What is "Send Invoice"?
- What is "Auto Charge"?
- What do all the payment status labels mean?
- How do I change my availability for tutoring?
- How do I pause a pairing with a student?
- How do I remove a tutor pairing that is inactive?
- Why haven't I been paid yet?
- How do I check my balance and payouts?
- What if I accidentally submit an incorrect charge to a customer?
- What if my Student said they did NOT receive their invoice?
- What if my student’s payment fails?
- How to Charge a Cancellation Fee
- How do I change my bank account for payouts?
- How can my student change their card details?
If you have more questions, feel free to shoot a message to #help channel on Slack, or send an email to contact@kisacademics.comÂ