What do I do when I get a new student?

As a tutor, you are expected to do make the first contact:

1. Give them a call immediately, or as soon as it is convenient for you to do so. Don't leave new requests hanging.
2. If the student did not answer the phone, leave them a message and an email. 

Here is a more detailed guide on your first steps: Making First Contact

If you do notice that a student's phone has a foreign country code, just send them an email, and try finding them on WhatsApp or any other free messaging platform you have. For more details, take a look at this article: What to do if you get a request from someone very far away

Please make sure to keep the KIS App updated on the status of your pairings. It’s really easy!

Under "Overview" on the KIS app, you will see your "Job" (circled in red above). All you have to do is to press "make contact" (see image below), and you will be able to update the pairing

This ensures that we can send customers appropriate reminders and information before they have milestones like their trial session with you, or their first lesson. "Mark Contacted" (circled in red below) after you've contacted or reached out to the student. It does not matter if they replied you, we just want to know that you did not ignore the request.

If you're not able to take on a new request for various reasons, follow these steps: 

1. Firstly, you MUST contact the customer to apologise and let them know you're unable to take them on, but that KIS will suggest an alternative tutor for them.

2. Please email contact@kisacademics.com immediately and one of our team members will sort out an alternative tutor for the client.

3. Please remember to deactivate the pairing from the KIS App as well

For more information, you can take a look at this article: What if I can't take on a New Student Request?