What if my Student said they did NOT receive their Invoice?
Written by Daphne Lim - Updated
If your student said they did not receive an invoice, do NOT create another invoice via the KIS App.
99% of the time, KIS will take care of payments, but if your student requests an invoice for a charge you’ve already submitted, you can simply click on the “Open” or “Failed” charge, and copy the link to the invoice.
Here’s how to do it:
What if I created a Duplicate Invoice already?
If you noticed your mistake within an hour of creating the invoice, you are able to cancel the invoice on your own.
However, if the one hour window has passed, immediately let the KIS Academics team know by sending a message to the #help channel on Slack or send an email to contact@kisacademics.com with:
- Name of student as it appears on the KIS App
- Details of the invoice you require us to void
Help, my Student has some questions about the KIS App!
If the student/parent is wondering how payments work, you can refer them to this page: Customer Payment FAQs
If they have more questions after that, hand them over to us! Just ask them to send us an email (contact@kisacademics.com) with their questions!
If you require further assistance, send a message to the #help channel on Slack or send an email to contact@kisacademics.com with you query.
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