Students ghosting you or not replying to messages and calls
Written by Daphne Lim - Updated
While communicating with a student or parent early on in the student journey, they might be difficult to communicate with. They may be slow to reply, or just not reply at all, or send vague and unhelpful responses.
Because of this, we always prioritise calling over texting/emailing. The mantra you should repeat every night before bed is: CALL first, then text if you get no response
What to do if a Student/Parent is Ghosting me?
If a client doesn't get back to you within a reasonable amount of time (48 hours), you should:
1. Call them again
2. Send them a text message if they don't pick up
3. If you don't receive any responses after this, send one final message:
" Hi <customer_name>, unfortunately I haven't heard back from you in a while, so I'm going to open up my tutoring spot to other students. Please let me know asap within 24 hours if you do want to schedule a lesson because otherwise I won't be able to take you on after I fill this spot!>"
4. If the student does not reply to the final message, please deactivate their profile on the KIS App
We do our best to try and find students and parents who are respectful, organised and keen for tutoring sessions, but unfortunately this isn't something we can guarantee 100% of the time.
What if it's an Existing Student who Suddenly stopped responding?
In some cases, a student may take a prolonged break due to exams, holidays or personal circumstances. In these situations, we recommend popping them in the "paused" section of the KIS App and checking in every 2-3 weeks to ensure there is still traction.
If you have any other questions, feel free to shoot a message into #help channel on Slack, or send an email to contact@kisacademics.com
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