When students ask Admin Questions
Written by Daphne Lim - Updated
Lesson-related questions 👩🎓
Most of the time, students/parents will ask you questions directly related to your lessons, such as questions about:
- Your subject
- Study tips
- How they’re progressing
- Whether they can move a lesson to another time
- What time their next session is
- How to approach an assignment
- How to answer a question
- How to prepare for an exam
In these cases, you can answer them based on your own knowledge of the subject and experiences (within reason). You may even opt to show them some KIS resources like our Exam Preparation Module (Free)
Non-lesson related questions 🛸
Sometimes, they’ll ask you a question that is more admin-related instead. These questions may be about:
- Getting a tutor for another subject
- How to make payments
- Whether they’ve received an invoice
- Why the date of a charge on their bank statement is different
- If they can change their card details
- If they can use another payment method
- How they can access KIS Plus or our online resources: refer to this article for this query
- Why did I get charged a cancellation fee
In these cases, it’s not your responsibility as a tutor to spend time researching and composing an answer to these questions. You can handball that off to us 🏈
Simply direct them to email us (contact@kisacademics.com), text us (+61 485 868 009) or just send them this link: https://kisacademics.com/w/contact-us
You can copy and paste this reply 👇
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