What do I do on the KIS App if my student doesn't want to start lessons right now?

First, decide if you are able to take on the student considering the later start date. If yes, then continue reading the next steps listed in the current article.

However, if you are not available for tutoring when the student wishes to begin, then please refer to the steps in this article: What if I can't take on a new student request?

If your student wants to "pause" and delay the trial lesson or the first lesson, you won't be able to set them as "Paused" in the KIS App. Instead, here's what you do:

1. Let the student know that while you're happy to keep a spot for them, you will need a timeline on when they'd like a study skills consultation or a first lesson, just to be fair to your other students and any other requests that may come through.
   This is only fair so that the customer doesn't "lead you on" and then ultimately decide not to do lessons at all, or do lessons super infrequently
   
   A message like the following should suffice:

   No stress if you want to start a bit later! I just need to know an approximate
   date for when you'd like to start. This is so I can add it to my calendar for KIS 
   and save you a slot. How does [INSERT_SUGGESTED_DATE] sound?

   
   This date can be anytime in the future, and ideally, the approximate time when the student would like to do their trial lesson or commence their formal lessons.
   ie. if a student would like to start lessons after the summer holidays, suggest a date at the start of Term 1 in February
   
    

2. Then, once you have decided on a future date for your study skills consultation/first lesson with the student, add this date to the KIS App!

This is a super common scenario for tutoring requests during school holidays, where students or parents want to lock a tutor in, but don't want to begin lessons until the term starts.

This ensures that your student and you both receive reminders to reach out and organise a lesson closer to your determined date, and it ensures that our customer service team know the approximate timeline of when you'll be doing your study skills consultation or first lesson.

On our previous Tutorpay platform, you were able to edit the dates. However, you will not be able to edit dates with the new KIS App. Find out what you can do in this article: What to do on the KIS App if Trial Date/ First Lesson Date changes?