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My Student has questions about Payments. How do I explain all this stuff to them?

Written by Daphne Lim - Updated

 

Student/Parent is asking about Payment methods

Direct them to our Payments Help page where they can find out more info about lesson payments. Here's the link you can copy and send: https://help.kisacademics.com/hc/en-us/sections/4408458727577-Payments 

Student/Parent is asking for a Discount

You may come across parents who would like a discount, especially if their child is receiving tuition for multiple subjects, or if they have a few children getting tuition from you. In that case, here is a message template you can send them:

 

Hi CUSTOMER_NAME,

Thank you for trusting me enough to bring this concern up with me! I hear you, and [some students have also brought up this concern with me before (only if applicable to you)].

KIS Academics has a set pricing structure to ensure that tutors are paid fairly, and it also encompasses free access to our KIS Plus online courses, making it very affordable, actually.However, I understand if weekly lessons add up, and am happy to discuss various ways we could reduce costs a little: 

1)Group tutoring: if you have friends that you'd like to do small group lessons with, prices can be reduced: https://kisacademics.com/w/bring-a-friend-and-save

2)Reduce Frequency of Sessions: we can have shorter sessions or have less sessions (i.e. don't have lessons every week)

3)Referral Bonus: KIS Academics has a referral bonus where if you refer a friend to KIS using your code, and they successfully have a paid lesson, KIS will gift you a free lesson! 

Let me know if any of these options sound good to you; I'd be happy to accommodate your needs. However, if you have any other questions about payment or admin matters, please get in touch with the KIS Academics Team on +61485868009, or send them an email (contact@kisacademics.com) as they are better suited to answer those queries.

Again, I hear you, and I truly appreciate you bringing this up with me. I am sorry if this isn't what you wanted to hear, but I also hope you can understand where I'm coming from. 

If they have more admin questions, send the student to our contact us page, where they can reach out to us for help directly. 

If you require further assistance, feel free to shoot a message into #help channel on Slack, or send us an email (contact@kisacademics.com). 

 

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