Are my payments guaranteed?

1. You need to have made the charges on the KIS App and log the lesson time accurately

2. We will only guarantee two unpaid charges for lessons with a client. ie. we will only pay you up to two unpaid invoices from the same student, no matter how many open invoices they have with you

KIS Academics is a marketplace for those seeking tutoring services to connect with those seeking to provide tutoring services. KIS Academics also provides a pass-through payment processing service to its users, meaning that payments distributed to tutors originate from their students. KIS Academics offers tutors a layer of protection in the collection of their funds but, if any of the following conditions are not met and KIS Academics becomes unable to collect your payment from the parent or student, then KIS Academics cannot guarantee that your payment will be successfully collected, processed and distributed to you. Ensure you observe the following terms and conditions at all times:

• The information pertaining to the lesson is accurate. This includes the start and end time, duration, subject and student account name. Unless otherwise agreed to by the tutor and student, the start and end time will be considered to be the times of the actual tutoring lesson, not arrival and departure times to and from the tutoring location.
• Prior to each lesson being given, the student must be on file on the tutor’s KIS App. KIS Academics ensures that students and parents understand the placement of a credit/debit card on file with KIS Academics.
• The lesson is delivered in-person at a mutually agreed upon location. If the lesson is delivered remotely through another medium, such as via the internet, email, telephone or Zoom, or in the instance when the tutor does proofreading or other asynchronous, non-tutoring work with the student, the tutor must obtain written confirmation from the student that acknowledges the nature of the work to be done and the expectations of the time and cost required to complete the work.
• The tutor’s services are instructive and constitute learning, not cheating. More specifically, the tutor is not to complete assignments, write papers, take quizzes or otherwise do work on the student’s behalf. Further, the services that the tutor offers must not violate the academic honesty policy or other conduct policies of the student’s school, university, academic institution or workplace.
• The tutor enters the lesson into the KIS App. Lessons cannot be submitted more than fourteen (14) days after the date of the lesson.
• The tutor does not collect or request payment directly from the student by cash, cheque or otherwise, for the lesson
• The tutor is over 18 years old and is eligible to work in Australia

In the rare event of a customer failing to pay an invoice, KIS Academics will follow up and seek to collect any outstanding payments for a duration of 60 days. If the amount cannot be collected within this 60 day period, as per the guarantee of payment, KIS will pay the tutor the amount owed to them in full and subsequently cancel the customer’s account.