KIS Academics Tutor Principles
Written by Daphne Lim - Updated
How to provide quality services to increase your earnings
At KIS Academics, we are committed to building a community for our members that is fair, trustworthy, and is a positive and safe environment for all. For this to work, we need your support and cooperation in meeting our core Tutor Principles:
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Be professional: Uphold a reputation for quality by consistently delivering a 5-star service
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Be reliable: Honour your commitments and take responsibility for completing your assigned tasks and teaching your assigned students
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Be responsive: Frequently communicate and respond quickly to manage customer expectations
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Be honest: Work together to support your fellow KIS Academics Community members and play fair by following the rules
By following these principles and providing a quality experience, you’ll keep students and parents coming back to the platform and creating more earning opportunities for you and your fellow KIS Tutors.
Core Principles
Be Professional
All KIS Tutors should aim to uphold a reputation of quality by delivering a professional service. Doing so will result in a consistent experience for our students and parents, and more positive reviews, making your future offers more attractive to customers and, in turn, winning you more earning opportunities.
What's expected
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Take pride in your work and maintain a professional reputation by delivering a 5-star experience for every tutoring job, no matter how small.
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Be confident you have the appropriate skills for the subjects you list on your profile. This includes having the right resources and experience.
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The safety of yourself and anyone you're working with is the top priority. Never feel pressured into taking on a customer if it makes you feel uncomfortable or unsafe.
Tips
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Build trust and provide customers with additional information when they're deciding whom to work with by acquiring student reviews
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Familiarise yourself with the Study Skills Consultation process to always impress potential clients and build personal connections and trust with your students
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Use quality service as your competitive advantage - it's what customers are looking for and will win you more work in the long run.
Be Reliable
When students and parents come to KIS Academics, they need to be confident that their tutoring will be completed in a timely and professional manner. Once assigned to a student, honour your commitment and be respectful of both your own and the customer's time.
What's expected
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Be in control of your work schedule, even if it's challenging. Both you and the student should be flexible when agreeing on a time and date to hold a lesson.
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Show up on time and manage the customer's expectation of when you'll complete their task.
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Be reliable by keeping cancellations to a minimum, and always let your students know at least 24 hours in advance. Honour your commitment by providing all of the services outlined in your offer.
Tips
- Things don't always go to plan, and you may have no choice but to cancel. These things happen, but try to give the customer enough notice so that they can arrange a replacement.
Be Responsible
Setting and managing a customer's expectations can contribute to better experiences for you both. You do so through your communication, which should be fast and frequent. Excellent communication skills will instil confidence, demonstrate why you’re the best choice for a task and increase your likelihood of receiving positive reviews.
What's expected
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Don't stop asking questions until you're confident you have all the information needed to help a student out.
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Ensure your tutoring is personalised to the student's specific personality, skills and requirements. Keep them clear by precisely outlining what your tutoring will include.
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Always aim to overcommunicate and promptly respond to private messages to keep the customer informed about the progress of their task.
Tips
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Once assigned, introduce yourself and reconfirm what the customer is expecting. Doing so helps to ensure you're both on the same page about the tutoring requirements.
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Communicate when you plan to hold a study skills consultation or lesson, send reminders close to the day and let the customer know if you're running late. If there is a change of plans, make sure you let them know early.
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If the customer is being unreasonable or the tutoring work isn't as described, feel empowered to discuss with the customer. Don't be afraid to say no to unreasonable requests.
Be Honest
KIS Academics relies on the professionalism of our members to create a strong community that works together to support one another. We believe in transparency and creating fair system because everyone deserves an equal opportunity to earn an income.
What's expected
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Support your fellow KIS Academics Community members by treating everyone with courtesy and mutual respect
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Ensure all information you place in KIS Academics is authentic and can be verified. Reviews, results and bios must be factual and honest. Your profile must reflect who you are as an individual.
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Keep payment and communication within the KIS Academics KIS App platform to help us protect your rights, ensure you get paid and resolve any incidents that may occur.
Tips
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Research shows that you'll be 10% more likely to win work if you use a front-facing headshot of yourself for your profile picture.
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Seeing things from another person's perspective is essential. Consider other people's feelings, rights and beliefs when interacting
We're in this together - our primary goal is to make it quick and easy for you to find more work. Feel free to reach out via #help in Slack if you have any questions or would like to share feedback. We care about what you think.
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