When should I click "Create Charge"?
Written by Daphne Lim - Updated
Always charge a student, both new and old, AFTER the lesson is over.
For New Students
You should charge them after their first paid lesson!
DO NOT charge customers after the free study skills consultation session. The 30 minutes study skills consultation is free for the customer!
For Current Students
Charge customers after the lesson; never send an invoice for a lesson before it happens. Do make sure that you include the correct date and time of the lesson on your invoices!!
Help! I submitted an Incorrect Charge!
No worries, each charge you make remains pending for one hour (essentially a one hour time delay) so you can cancel it in case you charged it by mistake. After that hour the client is charged for the lesson.
If you require an invoice to be voided or edited after the one hour grace period, please let the KIS admin team know either by shooting a message to the #help channel on Slack, or sending an email to contact@kisacademics.com with the customer's name (as it appears on the KIS App) and the details of the invoice you want voided.
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